Privacy Policy
Fleurieu Energy
59 Maidment Road, Ashbourne SA 5157
Phone: 0410 710 313
Email: William@fleurieuenergy.com.au
Last updated: 21 September 2026
1. About this Privacy Policy
Fleurieu Energy respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how Fleurieu Energy collects, uses, stores and discloses personal information when you visit our website at fleurieuenergy.com.au, submit an enquiry or quote request, contact us, or engage us to provide electrical, solar, battery, off-grid, air-conditioning or related services.
Fleurieu Energy handles personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
2. What information do we collect?
The information we collect depends on how you interact with us.
Information you provide through our website
If you use the contact or quote form on our website, we may collect:
- your name;
- email address;
- telephone number;
- installation or property address, where you choose to provide it; and
- the information contained in your message or enquiry.
The installation address field on our website is optional. You may choose not to provide it when making an initial enquiry.
We may also collect information you provide directly to us by telephone, email, text message, in person, during a site visit, or through other communications.
Information relating to your project
If you engage Fleurieu Energy, we may collect additional information reasonably necessary to assess, quote, design, install, maintain or service your electrical or energy system.
Depending on the nature of the work, this may include:
- property and installation details;
- information about your existing electrical, solar or battery system;
- information about your energy requirements;
- photographs or other information relating to the installation site;
- equipment and system information;
- information required for electrical, solar, warranty or regulatory documentation; and
- correspondence relating to your project.
Technical website information
When you visit our website, certain technical information may be automatically recorded by our website, hosting provider or other technical services used to operate the website.
This may include information such as:
- IP address;
- browser type and version;
- device type;
- operating system;
- pages visited;
- date and time of visits;
- referring website or webpage; and
- technical information required to maintain website security and functionality.
We do not use this technical information to identify you personally unless reasonably necessary for a particular purpose, such as responding to a security incident.
3. How we collect your information
We primarily collect personal information directly from you.
This includes when you:
- complete the Get a Quote or contact form on our website;
- contact us by telephone or email;
- request a site assessment;
- request a quote;
- engage us to perform electrical or energy-related work;
- communicate with us about an existing project;
- provide information during a site visit; or
- provide information in connection with a warranty, maintenance or service request.
We may also receive information from another person involved in your project, such as a property owner, builder, contractor or other authorised representative, where reasonably necessary to provide our services.
4. Why do we collect your information?
Fleurieu Energy may collect and use your personal information to:
- respond to enquiries and requests for information;
- contact you about your enquiry;
- arrange a site assessment;
- prepare and provide quotes;
- assess your electrical, solar, battery, off-grid or air-conditioning requirements;
- design, install, maintain and service systems;
- communicate with you about your project;
- arrange equipment, contractors or other services required for your project;
- manage warranties and service requests;
- maintain appropriate business and customer records;
- meet legal, regulatory, safety and electrical compliance obligations;
- investigate and respond to complaints or disputes;
- protect our website, systems, business and customers from fraud, misuse or security threats; and
- otherwise carry out activities reasonably necessary to operate Fleurieu Energy and provide our services.
We will only use your personal information for purposes that are reasonably connected with our business activities or as otherwise permitted or required by law.
5. Who may we disclose your information to?
We may disclose personal information where reasonably necessary to provide our services or operate our business.
Depending on the circumstances, this may include:
- Fleurieu Energy employees and contractors;
- electricians and other tradespeople working on your project;
- subcontractors involved in providing services;
- equipment manufacturers, distributors and suppliers where necessary for your project;
- warranty providers;
- professional advisers such as accountants, lawyers and insurers;
- website hosting and information-technology providers;
- cloud storage and business software providers;
- government, regulatory or industry bodies where disclosure is required or authorised; and
- other parties where you have given us permission to disclose the information.
For example, information about an installation may need to be provided to an equipment manufacturer or relevant regulatory or industry body for warranty, compliance, commissioning or documentation purposes.
We do not sell or rent your personal information.
6. Information submitted through our website
The website provides a contact and quote form which allows you to provide your name, email address, telephone number, optional installation address and a message.
Information submitted through this form is used to respond to your enquiry and, where applicable, prepare a quote or arrange a site assessment.
We may retain the information you submit so that we can:
- respond to your enquiry;
- keep an appropriate record of communications;
- prepare or revise a quote;
- follow up an enquiry where reasonably necessary; or
- provide services if you subsequently engage Fleurieu Energy.
If you do not proceed with Fleurieu Energy, we may retain relevant enquiry information for a reasonable period for legitimate business, record-keeping, legal or administrative purposes.
7. Cookies and website technologies
Our website may use cookies or similar technologies that are necessary for the website to function, maintain security, remember certain settings or understand how the website is being used.
The specific cookies or technologies used may change as the website and its underlying hosting or software services are updated.
Where third-party services are used on the website, those services may process technical information in accordance with their own privacy policies.
You can generally control or disable cookies through your web browser. Disabling cookies may affect some website functionality.
We do not currently state in this Privacy Policy that Fleurieu Energy uses a particular analytics, advertising or tracking service unless that service is actually implemented on the website.
8. Links to other websites
The Fleurieu Energy website contains links to third-party websites.
These may include:
- Google services, including links associated with our location and customer reviews;
- SolarQuotes;
- equipment manufacturers and suppliers; and
- other industry or service providers.
When you follow a link to a third-party website, that website may collect information from you under its own privacy policy.
Fleurieu Energy does not control the privacy practices of third-party websites and is not responsible for how those organisations collect or use your information.
We recommend reviewing the privacy policy of any third-party website before providing personal information to it.
9. Google services and reviews
Our website provides links to Google services, including Google Maps/location information and a link allowing customers to leave a Google review.
Following one of these links will take you to a Google-operated service. Google may collect and process information in accordance with Google's own privacy policies and terms.
Fleurieu Energy does not control the information Google collects when you use Google's services.
10. Direct marketing
Fleurieu Energy may contact existing customers about matters relating to their services, including maintenance, warranties, service requirements or other information directly connected with an existing customer relationship.
We may also send information about Fleurieu Energy services where permitted by applicable law.
You can ask us to stop sending marketing communications at any time by contacting us using the details at the end of this Privacy Policy.
11. How we protect your information
Fleurieu Energy takes reasonable steps to protect personal information from:
- misuse;
- interference;
- loss;
- unauthorised access;
- unauthorised modification; and
- unauthorised disclosure.
The security measures we use may include access controls, password protection, secure website connections and appropriate controls over the systems and service providers used to handle customer information.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
If we become aware of an eligible data breach involving personal information, we will respond in accordance with applicable Australian privacy and data-breach requirements.
12. Overseas service providers
Some technology, website hosting, cloud storage, software or other service providers used in operating our business may store or process information outside Australia.
The location of information may vary depending on the services and providers we use.
Where applicable, Fleurieu Energy will take reasonable steps to ensure that personal information disclosed to an overseas recipient is handled consistently with our obligations under Australian privacy law.
13. How long do we keep your information?
We retain personal information for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information for:
- customer and project records;
- quotes and enquiries;
- installation and service records;
- warranties;
- accounting and taxation purposes;
- regulatory and compliance requirements;
- resolving disputes; and
- protecting our legal rights.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required or permitted by law to retain it.
14. Accessing your personal information
You may request access to personal information Fleurieu Energy holds about you.
You may also ask us to explain how we collect, use or disclose your information.
To make a request, contact us using the details below.
We may need to verify your identity before providing access to personal information.
In some circumstances, applicable privacy law may allow or require us to refuse access. If this occurs, we will explain the reason where we are permitted to do so.
15. Correcting your personal information
If you believe that personal information we hold about you is inaccurate, incomplete or out of date, please contact us.
We will take reasonable steps to correct the information where appropriate.
16. Privacy complaints
If you believe Fleurieu Energy has mishandled your personal information, you may make a privacy complaint to us.
Please contact:
Fleurieu Energy
59 Maidment Road
Ashbourne SA 5157
Phone: 0410 710 313
Email: William@fleurieuenergy.com.au
Please provide sufficient information for us to understand your concern and investigate it.
We will investigate and respond to privacy complaints within a reasonable period.
If you are not satisfied with our response, or your complaint has not been resolved, you may contact the Office of the Australian Information Commissioner (OAIC).
Information about making a privacy complaint is available from the OAIC website.
17. Children's privacy
The Fleurieu Energy website is a general business website and is not directed specifically at children.
We do not knowingly seek to collect personal information from children through our website.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal obligations.
The current version will always be published on the Fleurieu Energy website.
The date at the top of this Privacy Policy indicates when it was last updated.
19. Contact us
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:
Fleurieu Energy
59 Maidment Road
Ashbourne SA 5157
Phone: 0410 710 313
Email: William@fleurieuenergy.com.au
Privacy Policy last updated: 21 September 2026