Privacy Policy
Last updated: January 2025
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. We are committed to protecting your personal information and your right to privacy.
By using our website or services, you agree to the practices described in this Policy.
1. Who We Are
We are a solar and electrical services provider offering installation, maintenance, and related solutions. This Privacy Policy applies to all information collected through our website, online contact forms, and any associated services.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
Information that identifies you, such as:
- Name
- Email address
- Phone number
- Residential or business address
- Project details (e.g., installation requirements, system preferences)
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Pages viewed
- Time and date of visit
- Cookies and tracking data
2.3 Payment Information
If payments are made through our platform, we may collect limited transaction data. Full payment details (e.g., credit card numbers) are handled by secure third-party payment processors.
3. How We Use Your Information
We may use your information to:
- Provide quotes and respond to enquiries
- Deliver our solar and electrical installation services
- Improve website performance and user experience
- Send administrative updates (e.g., invoices, service reminders)
- Comply with legal or regulatory requirements
- Maintain internal business records
We do not sell or rent your personal information to third parties.
4. Disclosure of Your Information
We may share your information with:
- Service Providers such as installers, subcontractors, software providers, or payment processors, only as required to deliver our services
- Regulatory bodies to comply with laws, warranties, or solar compliance documentation
- Business partners, but only with your consent
All third parties are required to maintain the confidentiality of your information.
5. Cookies & Tracking Technologies
Our website may use cookies to:
- Improve website functionality
- Analyse visitor behaviour
- Remember preferences
You can disable cookies through your browser settings, but some website features may not work correctly.
6. Data Security
We use industry-standard security measures to protect your personal information, including:
- Secure SSL encryption
- Restricted internal access
- Regular system monitoring
However, no online system can guarantee 100% security.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Withdraw consent
- Opt out of marketing communications
To exercise any of these rights, contact us using the details below.
8. Third-Party Links
Our website may include links to external websites. We are not responsible for their content or privacy practices. Please review their privacy policies individually.
9. Children's Privacy
Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new revision date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or want to update your personal information, please contact:
Fleurieu Energy
Email: William@fleurieuenergy.com.au
Phone: 0410 710 313
Address: 59 Maidment Rd, Ashbourne SA 5157